Connection and Line Quality
All phone cards from this service provider offer good-to-acceptable line quality. Considering the rates and actual minutes (about half of the advertised / posted minutes), these phone cards provide exceptional value for many countries. The value is especially good if entire balance of the card is used for 1 or 2 calls (mostly to courtiers with high per minute rates). However, we have some reports, claiming that these phone cards do not connect to some countries at certain times (not necessarily heavy calling time). In all such cases these problems are temporarily and are resolved within a few hours (customer service confirms the country specific routing problem and ask to try the call again later). Our recommendation is, if your call is not connected in 5 or 6 attempts, do not try again, leave the card and try to use it later (next day or so). Another recommendation is if call is not connected within 40 seconds, please press ## and dial your destination number again, or service fee may be applied.
Marketing Strategies and Advertised Minutes
Most phone cards from this service provider do not provide all advertised minutes. Their disclaimer states "Minutes posted and announced are based upon face value and for comparative purposes only. The applicable fees, tax and individual calling patterns will affect actual minutes received". According to many reviews most phone cards from this company provide about half of the advertised minutes if used for 1 or 2 calls. Although these cards give about 60%-50% of minutes for the full balance, actual minutes drops dramatically when balance is close zero. The one example we experienced is when a $5 card with reaming balance $0.62 announced 18 minutes, but in fact delivered only 3 minutes. This issue is widely reported, but it applies only in cases when remaining balance is close to 0. Card with full balance delivers 60% to 50% of advertised minutes. We have NO reports indicating that older cards from this provider deliver less minutes than newer cards (problem with many other calling cards).
General customers' feedback
Mostly positive. Most of the reported problems relate to the issues described above.
Recommendations:
If used properly, most phone cards from this service provider offer exceptional value for many countries. The value is especially good if card balance is used for one of for a few calls. We do not recommend leaving small portion of the balance unused (you will not get much minutes). When using these phone cards you need to understand that connection is not 100% guarantied. In some cases you may need to re-try calls several times. In very few cases card may not connect (temporarily, we recommend not to try too many times, leave the card and try to use it later). If call is not connected within 40 seconds, please press ## and dial your destination number again, or service fee may be applied.
