Lycatel is very well known global calling provider with head office in London, UK. Lycatel offers one of the highest quality cheap long distance services with the best price / quality to many "difficult" and "expensive" courtiers. Lycatel proprietary calling card platform and their own fiber optic lines / routes gives Lycatel considerable advantage comparable with other providers. In Canada Lycatel offers great quality / value service to many countries (India, Bangladesh, Pakistan, UAE, Saudi Arabia, Philippines, Saudi Arabia, Nigeria, Eastern Europe and many, many more).
Misleading marketing strategies
In Canada Lycatel releases new calling card every few months. For the first month or two new phone card delivers very good minutes and attract many customers. According to many customers, once new calling card becomes popular, Lycatel gradually increase unspecified hidden charges, significantly decreasing actual time available for consumers. Despite this, Lycatel phone card offers good value, especially for new phone cards. According to customers’ feedback, actual minutes provided by Lycatel cards, varies from 90% to 30% of posted time, depending on age of the card, number of calls made and sometimes other unspecified factors.Customer service
Customer Service exists, able to help in case of connection problems, restores balance on the card in case of not connected calls. According to some customers, when complaining about short minutes, customer service promise to look after and call back, but no actual resolutions / help have been reported / known. Probably we may consider short minutes as a "feature" of the card. If deal with short minutes we recommend considering newer Lycate card or phone card form another provider.General customers’ feedback
General customers’ feedback is very controversial. Many / most customers praise the quality, some like quality, but concerned about short minutes. Few customers report bad connection / line quality.Recommendations
If you are calling to countries with connection / line quality problems Lycatel phone cards are worth trying (try one $2.50 or $5 card to start from).Despite short minutes you may get a good value. According to many customers Lycatel calling cards provide considerable better quality of service than most other non-expensive calling cards.
Thanks for the info. I now understand what is going on. I used to use Must Call from Lycatel. It used to be good. But started to rip-off at some point. I used Salsa than, it used to be good, no so good now. I tried this new card – Regal. This is good for now. Thanks Ray!
ReplyDeleteHi,
ReplyDeleteYour blog is awesome and some excellent information is shared. Your blog is useful for our visitors. As our website is similar to your blog, it will be beneficial for you.
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Thanks for putting up this site, Ray.
ReplyDeleteI bought 2 cards from this company (kites), and access number (windsor) are invalid. Called card's customer service many times, they keep telling me it would work an hour or two later. It has been four days, access number till not working. Very unreliable service. Save your time and headaches, stay away from Kites.
This card is a rip off. I could not contact the destination number, every time i dial it would ring once and promt me to dial the destination # and keeps on deducting from my credits. from 2.50 it went down to 1.60 and when i called customers service they told me it will be fixed after 3 hours. never fixed, i thrown it in the garbage, this people should be charge with misrepresentation. bunch of crooks, never buy this stupid card.
ReplyDeleteMy wife regularly used the Pearl card to call the Philippines from Canada. We no longer use that card for two reasons:
ReplyDelete1. There is supposed to be 30 minutes on the cards valued at $2.50. The calls never last longer than 15 minutes.
2. When we call the Pearl support line to complain, their procedure is always the same: Upon telling their support rep the problem they promise to credit me the lost time. They ask us for the unique id number on the phone card. Upon researching that number they say that the ID is not currently in their system and that I should call back in 24 hrs (the phone card IDs are apparently NEVER in their system after making a call, so why ask for it?). When I call back the next day I am again told to wait another 24hrs. At this point I know I'm being played with and I never call back- which is exactly what these people expect you to do. Remember, this has heppened every time I call their 'support' line (which has been about four times in total.
I no longer use Pearl cards, I suggest you try another calling cared that actually works!
i heard rumors about lycatel. are they going to finish their business in Canada?
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